Developers on an Agile project depend on fast, accurate user feedback to guarantee that you are solving the user’s problem. But often Agile projects have to operate without real, current customers on the team and need to build up the design and research skills to get good user feedback.

This session is for anyone who has the job of getting user feedback. We’ll teach best-practice techniques for working with users in the situations that matter to an Agile team: understanding customer needs, getting feedback on design concepts and testing baselevels, and we’ll practice key skills.