Over the last several years, innovative UX practitioners working in agile environments have improvised and invented ways to include effective user experience practice inside agile projects. This short talk describes many common emergent agile-ux practices. Some of these practices are lighter weight versions of traditional techniques, while others are new inventions combining the best of UX rigor with a collaborative and pragmatic twist. As a participant, you’ll leave with a buffet of useful UX techniques to add to or adapt your agile process.

Integrating customer feedback into an agile process is a challenge. Iterations are short, and finding time for research, design & development means making sacrifices. In this session we’ll talk about finding organizational allies who can become collaborators in customer feedback tasks, getting effective & timely results, & potential pitfalls. Enlisting your organization in these efforts builds a customer-centric culture and provides the team with critical input. Examples will be drawn from our experience at Viget Labs re-designing the international web presence of a global hotel chain.