An Intuit process “Agile Done Right” (ADR) was created to ensure agile is used properly to maximize business results & minimize process problems. It requires an agile coach like those used in Intuit’s successful SEI’s Team Software Process (TSP). Coaches ensure the process is “done right” & help fix any problems.

Internal coach training was created to develop project-embedded coaches & to raise the overall level of agile maturity. We look at that training program including the agile syllabus, brief ADR overview, coach’s “dirty dozen” meetings, learning methods, etc.

Agile coaches attempt to influence teams in different ways. Our experience is that agile coaches typically work by instinct and intuition. This makes it very hard to explain what coaches do and difficult to teach people how to coach agile teams. Richard Hackman claims in his book “Leading Teams” that there a three basic types of coaching intervention: Motivational, Consultative, Educational. We want to test out that theory and explore about what Agile Coaches really do. We aim to uncover specific coaching interventions that participants have tried and whether these interventions helped.