Leaders can stifle progress when they unnecessarily interfere with team processes. However, as a leader, you don’t want your project to go over the cliff and fail miserably or deliver the wrong results either. There are times when leaders should stand back and let the team work things out for themselves—and other times when leaders should step up and really lead. How do you know which is which? And what do you do to not stifle the team’s creativity, ownership, integrity, and problem solving ability? Come away with tools to both motivate and guide teams and organizations effectively.

In our business and personal lives, many of us know leaders who foster environments with incredible creativity, innovation, and ideas—while other leaders try but fail. So, how do top leaders get it right? This session explores ways that leaders create cultures of trust that fosters the free flow of ideas. While we can’t make people trust each other, a culture of trust gives empowerment and provides a safe place to explore and discover new and innovative solutions and new ways of implementing and reaching results. It also encourages healthy risk taking to fail early and correct faster.

One of the core values of the Agile Manifesto is favoring “Customer collaboration over contract negotiation”. Unfortuntely, product companies with thousands (to millions!) of customers can find collaborating with their customers nearly impossible, as few tools exist to explicitly support meaningful customer collaboration. This workshop explores the advantages of including your customers as part of your distributed team and some of the tools that are emerging to enable agilists to better collaborate with their customers. Bring your laptop, as we may be trying out some of these tools.

This report shares the successful adoption of agile practices in redefining the support group in our IT Organization. The report includes a unique organization of a collaborative, team-based approach to handling support requests, benefits achieved, lessons learned, and the next steps towards continual improvements for the customer experience and excellence in software development & support. We describe how an organization can use an innovative approach to transform the culture and the effectiveness of the support organization from an operational cost center to a value-added thought partner.

The Agile Alliance states that “The Gordon Pask Award recognizes two people whose recent contributions to Agile Practice make them, in the opinion of the Award Committee, people others in the field should emulate.” This panel brings together some of the previous winners so that they may share their contributions and help encourage others to participate in building the body of Agile knowledge. For the intermediate practitioner, it should reinforce the notion that as we practice Agile and learn how to adapt for the best outcome, sharing what we learn helps the whole community.

Those who attend conferences or read books and articles discover new ideas they want to bring into their organizations—but they often struggle when trying to implement those changes. This session offers proven change management strategies to help you become a more successful agent of change in your organization. Learn how to plant effective seeds of change, and what forces in your organization drive or block change. Come and discuss your organizational and personal change challenges.

There is much information available about how to begin automated UI testing projects. There is little information available about how to maintain successful, effective, long-term, large-scale UI testing projects.

Over the course of more than two years, my company Socialtext was able to grow a test automation project from a proof of concept of 400 test steps, run on demand, to nearly 10,000 test steps run automatically 24 hours a day, 7 days a week. This talk will cover test design, test architecture, test creation, test maintenance, and the project’s future steps.