You’re negotiating a project with a client or internal customer, but they balk when you don’t present a fixed budget and a predefined list of requirements. How do you convince them that the benefits of an Agile team outweigh a top heavy and fragile requirements document? Based on Agile experience with government and commercial clients, we will discuss ways to make your customer feel comfortable with process changes that don’t always result in the same set of documents they are used to.