How to Say "No." (Without Destroying the Relationship)

Wed, 2008-12-24 21:48 — Bruce Eckfeldt

keywords:

room: Crystal A — time: Wednesday 16:45-17:30

Level: Practicing

Maintaining a good working relationship while also staying true to Agile principles can be extremely challenging at times. Over the last two years we have been using William Ury’s “Yes! No. Yes?” approach to confronting anti-Agile behavior to great success. This workshop will train participants in the approach and go through several role playing examples to help practice the technique.

Process/Mechanics

Collect examples of difficult situations from the group (10 min); Discussion of why these are difficult (5 min); Introduction of “Yes! No. Yes?” (5 min); Examples of use (5 min); Break into small groups and develop Yes! No. Yes? Responses (5 min); Present to group (10 min); Q and A (5 min)

Learning outcomes